General Info :: How To Order :: AsiaXportDirect.com

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How To Order

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Policies & Procedures

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How to Order:	Procedure of ordering	Time of Production
	Quality Control	Payment Method
	Custom Order / Tender

Procedure of Ordering
1.	Sign in and browse our Warehouse, follow the procedure until you complete your purchase order
2.	Click on the Submit Purchase Order button
3.	Once received, we will place your order with all suppliers, and then send you an email confirming your order time of production estimate.
4.	Send 50% deposit of total order to us by wire transfer
5.	An Order Status Report below your P.O. will provide regular updates on your order status; quality control, scheduled shipment dates and arrival of shipment.
6.	We will supervise the production, storage, crating and packing, as well as documentation and make every effort to ensure the agreed delivery date is fulfilled. (Note - matters such as ship delays, customs inspections, union strikes, etc. are beyond our direct control and we can only advise as information is available on delays of this nature)
7.	We will forward by email the final invoice for balance of payment prior to shipping date
8.	Once final payment is received, we will clear the shipment for departure.
9.	We will post all documentation necessary to clear your goods through customs in a designated, secure FTP area of our website. Originals will be forwarded to your office by post.
10.	We will continue to monitor the shipment until you have received your goods.

Time of Production

In most cases, for a standard order, it will require 4 - 6 weeks to finish the products. For larger order (more that 50 pieces) we will advise order times upon confirmation with our suppliers.

Quality Control

We will ensure that all goods are inspected to the standards agreed in advance with the client. In cases where goods fall below the required standards, we will report to the client to request further action to be taken. In cases where an urgent decision is required, we will take into consideration all known facts and make a decision whether to accept or reject the products and advise the client accordingly.

We personally inspect all products prior to final payment and packing. Whilst every effort is made to find all flaws, Asia Xport Direct cannot be held responsible for manufacturing flaws, errors in colouration, size variations or production errors.

Payment Method

Payment should be in US$. Our account number and SWIFT code will be sent to your email address for this purpose.

50% deposit is required upon confirmation of order, and the balance plus shipping cost must be paid at least 7 business days prior to shipping date.

Payment can be send by TT wire to:

PT. NuQu Living Design
Bank: Permata Bank - Sanur Branch
A/C number:
Swift Code:
We do not accept credit card payments.

Custom Orders / Tenders

There will be times when you may not find exactly what you are looking for in our Warehouse. Or, you have a style in mind from something we offer, but need custom sizes for specific installations. To this end, we provide an area where Partners can place a customs request and post it where suppliers can see all requests or tenders, and then submit their proposal accordingly. To learn more, go to our TENDER page.